Experience Churn — Death by Friction

THE LEAN LESSON

15–25% of your lost users are Experience Churners.

These folks didn’t leave because of price or value.

They left because the experience sucked.

It could be:

• Bugs

• Long response times

• Confusing UI

• Cold or robotic support

Fix it:

• Improve UX with regular audits

• Invest in empathetic customer support

• Respond fast and human-first

Remember: one bad interaction can erase months of goodwill.

YOUTUBE TREASURE

👉My Pick: The Money Expert : From $0 to Millions in 2 Years