Ask Them Why They Left

THE LEAN LESSON

A survey can be a sales tool.

Ask 2 questions:

1. Why did you cancel?

2. What would make you come back?

Then reply personally with a solution.

One B2B brand did this and got 23% of users back — just by listening and acting fast.

Lesson: Feedback isn’t just research.

It’s reactivation fuel.

YOUTUBE TREASURE

👉My Pick: Validate your business idea.